Shipping policy

SHIPPING COSTS AND TIMES


The indicated delivery times refer to ordinary conditions and may vary in the event of circumstances beyond our control, such as holidays, strikes, or adverse weather conditions.

Delivery Information
Find shipping times, costs, delivery options and how to track your order.

Standard Delivery – €5.99
 
Estimated delivery: 4-7 working days
 
 
Express Delivery – €9.99
 
Estimated delivery: 2-3 working days
 
Free Shipping on Orders Above €60.



THINGS YOU NEED TO KNOW

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse. Please keep an eye on your junk or spam folder, as emails can sometimes end up there.
All delivery timeframes start from the day after you place the order unless specified.
Gift Card purchases don't count towards qualifying for a free shipping threshold.
Unfortunately, we're unable to deliver to Military Addresses in EU countries.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.


ORDER MARKED AS DELIVERED, BUT HASN'T ARRIVED?

If your tracking says your order has been delivered but you’ve not received it, try the following:
Double-check safe places around your property
Ask a neighbour or building manager in case it was left with them
Contact the courier directly to request delivery confirmation or proof of drop-off
If you’re still unable to locate your order after following these steps, please contact us within 7 days of the delivery date.